- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 48 hours of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within one week of returning your package us; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to process your return once we receive it (3 to 5 business days), and the time it takes for the accounts department to clear your return payment.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Right now, we ship only within Kuwait.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. The options you have in shipping are
1. Free shipping (some products carry free shipping)
2. Normal Shipping (1 KD) - delivered within 2 – 3 days time.
3. Express Shipping (2 KD) – delivered within 24 working hours depending on the availability of stock.
For any clarifications or quires you can always contact us at firstname.lastname@example.org or call us @ 24346822.